Reservations and Cancellations Policy

• Reservations are non-refundable.

• There is no refunds for no shows or early check-outs.

• A credit card is required to make a reservation.

• Deposit : An advance deposit of one night of the reservation’s average daily rate plus tax is required at the time of booking. 30% of the entire booking will be charged if length stay exceeds 5 days. Final payment for the full balance will be charged 7 days prior to arrival. Reservations made within 10 days of arrival will require full payment at the time of booking.

• Rooms will be not pro-rated in case of early check out or late check in. Guests are responsible for the full confirmed reservation.

• Updated May 13th, 2025. If cancelled or modified up to 14 days before date of arrival, a fixed amount of $39 will be charged per room. If cancelled or modified later within 7 days of arrival will result in the forfeiture of the entire deposit.

• The cancellation policy is in effect once a deposit has been made.

• Rooms will be held until 6 pm.

• Check-in at 3 pm / Check-out at 10:30 am.

General Hotel Policy:

• Pool is only open on a seasonal basis in the summer and closes September 13th.

• Room rates are based on double occupancy.

• Must be 21 and over to make a reservation.

• We will require to see Identification on check-in.

• The Hillcrest Inn provides one complimentary parking space per room. The automobile must be parked in one space in between the marked lines. The parking space must be vacated upon checkout. If these conditions are not met the car will be towed at owner’s expense.

• There will be a $20 charge for each additional guest per room.

• Sorry no pets are allowed. We make special allowances for Service Animals, but not emotional support animals.

• Service Animals:
  We gladly welcome guests with service animals in accordance with the ADA. To help us best prepare for your stay, we kindly ask that you let us know in advance if you’ll be bringing a service animal.

• Loss of key is a $25 fee.

• The entire hotel is non-smoking. You may smoke on your balcony, but please keep the balcony door closed to prevent smoke from entering the room. Bedrooms that have been smoked in, or smell of smoke, will be assessed and charged a minimum cleaning fee of $250.

• Quiet hours begin at 10:30 pm.

• No guests allowed in rooms or pool.

• The Hillcrest Inn does not accept liability for money or valuables lost or misplaced by guests in their rooms, or anywhere in the hotel.

• The Hillcrest Inn does not have a lifeguard on duty at the pool. All guests are responsible for their children and their own safety.

• $250.00 Authorization required for damages upon check-in. This amount will be refunded upon check-out if no damages are found.

• One night deposit required for every 3 nights of stay.

• Noise free rooms cannot be guaranteed.